Support

Last updated: August 8, 2026

Contact us

If you need help with Orivum, have questions about your account, or want to report a problem, please reach out.

Company: Orivum Identity, S.L.
Address: Lope de Rueda 16, 28009 Madrid, Spain

Delete your Orivum account

You can permanently delete your account in the Orivum app from your profile by selecting Delete Account and confirming the request.

If you cannot access the app, you can request account deletion by emailing support@orivum.app from the email address associated with your Orivum account. Use the subject Orivum account deletion request. We may ask for additional information to verify that you own the account before processing the request.

Deleting your account deletes your sign-in account and associated profile data, including profile details, photos, facial templates, connection data, contact-matching data, and linked action preferences. Messages already sent to other users may remain in their chat history, but your account is anonymized in those conversations.

We may retain limited records only where necessary for security, fraud prevention, dispute resolution, or legal compliance, and only for as long as required for those purposes. For more information, see our Privacy Policy.

Common topics

Account and access

If you are having trouble receiving a sign-in code or accessing your account, contact us at support@orivum.app. We will verify your identity and help you regain access.

Face search and face data

Face search compares a live, user-selected image with a closed collection containing only Orivum users who expressly enrolled and are currently discoverable. If there is no eligible match, no identity or profile is returned. The search image is not enrolled, stored as a facial profile, retained for later searches, or used to correlate a person across searches.

You can disable your own facial discoverability by enabling Offline Mode. Offline Mode does not withdraw biometric consent or delete face data. To withdraw consent without deleting your account, contact privacy@orivum.app to withdraw consent and request deletion of associated face data. To report misuse of face search, contact support@orivum.app.

Report a problem

To help us fix bugs faster, please include your device model, operating system version, app version, and a description of what happened. Screenshots or screen recordings are helpful when possible.

Feature requests and feedback

We welcome feedback. Send suggestions to support@orivum.app. While we cannot guarantee every request will be implemented, we review all feedback carefully.

Response times

We aim to respond to support requests within 2 business days. Complex issues may take longer to resolve. We will keep you updated on the status of your request.

Legal notices

For legal questions, please contact us at legal@orivum.app. For privacy-related questions, contact privacy@orivum.app.